Troubleshooting

How to realign your Samsung* Water Filter head

WSG-1: Missing O-ring

The O-ring has been internalized as of May 5, 2014. The filter will no longer include an o-ring to sit on top of the filter as it once did. This o-ring has been internalized which prevents the o-ring from being misplaced. In order to determine if you are missing an o-ring, please check the date code on the side of the filter. To locate the date code, locate the imprinted date on the filter itself. It will be two numbers followed by a letter and two additional numbers. For example: the date May 5, 2014 will be 05E14 . If your filter has a date code prior to 05E14, it is possible that you may be missing an o-ring. Please contact our office for further assistance. If your date code on your filter is after 05E14, you are not missing an o-ring and installation of your filter should be successful.

WSM-2 Missing O-ring:

The O-ring has been internalized as of March 11, 2015. The filter will no longer include an o-ring to sit on top of the filter as it once did. This o-ring has been internalized which prevents the o-ring from being misplaced. In order to determine if you are missing an o-ring, please check the date code on the side of the filter. To locate the date code, locate the imprinted date on the filter itself. It will be two numbers followed by a letter and two additional numbers. For example: the date March 11, 2015 will be 11C15 . If your filter has a date code prior to 11C15, it is possible that you may be missing an o-ring. Please contact our office for further assistance. If your date code on your filter is after 11C15, you are not missing an o-ring and installation of your filter should be successful.

Old Design

New Improved Design

Chattering/ Rattling Noise:

More than likely, it is possible that the filter is not installed properly. Uninstall the filter and try to reinstall the filter making sure the filter has properly aligned into place.

Leaking filter:

You will need to uninstall the filter and install it again. It is likely that the filter is not installed securely. Please attempt reinstallation of the filter.

Slow Flow:

The initial flow rate of a newly installed filter may be slower than anticipated. The flow rate should increase within 24-36 hours by flushing water through the filter. You can speed up the process by submerging your filter in a sink full of water to displace any air bubbles that may be trapped within your filter.

No Flow:

If you are not receiving any water from your filter, try installing your old filter to see if you are able to receive water with your old filter. If you do receive water when installing the old filter, it is clear that the new filter you were attempting to install is the issue. It is possible that there is air trapped inside of the filter. It is recommended to submerge your filter in a sink full of water to displace any air that is trapped within the filter. Once you have done this, reinstall the filter and this should resolve your issue. If you do not receive any water flow when you install your old filter back into your refrigerator, it is possible that your water lines to your refrigerator may be clogged, frozen or tangled which is preventing water to flow properly. We recommend inspecting the water lines of your refrigerator to assist in determining the issue.

Excess Pressure When Uninstalling Your Filter:

Oftentimes this is described as a filter "exploding or bursting". This is simply excess pressure; you can help to prevent this by dispensing water from the dispenser prior to uninstalling your filter. This will relieve any air pressure that has been trapped. If you do not use your water dispenser frequently, it is recommended to periodically dispense water from your refrigerator to avoid built up air pressure.